A fresh approach to tourism
Capstone is an innovative Hotel Management and Tourism Sales & Distribution company that has over 40 years’ experience and the operational knowledge to manage or represent your hotel or tourism business.
Traditional management companies focus on brand awareness and reputation, at Capstone we also focus on service standards and profitability. We are proudly 100% New Zealand owned and operated, managing and representing hotels, resorts and tourism businesses throughout New Zealand. Our undertaking and core value is to provide quality, profit focused, transparent business accountability which maintains a focus on your hotels brand at all times.
Full Management services for your Hotel or Resort
Our hotel management team will take over the daily management of your hotel operations and ensure we develop a profitable strategic approach to building your business and your hotel brand for the long term.
Getting the best from a property and growing a long term successful operation takes an honest partnership between owners and management. We have owned and operated hotels and wider tourism ventures, so understanding this key to success is ingrained in our approach to business.
Sales & Distribution
We manage the day to day sales and distribution of your business to grow revenue. Our team has extensive revenue management and distribution experience and strong established relationships with OTA's and Preferred Partner status with the inbound travel trade. We have representation in the Northern Hemisphere with excellent long established relationships with wholesale and agents in New Zealand's key long haul markets.
Service delivery is vital to us so we also provide guidance and recommendations to ensure your team are providing an excellent customer experience for domestic and international guests.
Examples of some of the projects we have worked on include:
- Hotel re-brand
- Developing and implementing Change management strategy
- Reservation system implementation
- Channel management integration
- Qualmark assessment support
- Peer review of business
- Marketing strategy and planning
- F&B operational review and recommendation
Engaging Capstone in a consulting capacity may take many forms and can lead to a longer term relationship. If you’ve got a one off project that you need help with contact us today.
High quality visitor experiences, iconic New Zealand scenery in stunning locations and exceptional food and beverage are all prominent features in Capstone’s portfolio. Let’s think outside the square, together.
To chat with us about what we can do for your business contact us today.
Capstone Hotels & Resorts are Allied Members of TECNZ.